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FAQs

Got a question?

Everything you need to know before and after your purchase.

Using Clean Max

Does it fit my bottles?

Yes. Compatible with all major bottle brands including Avent, Dr. Brown's, NUK, Haakaa, Willow, Nanobébé and more. If your brand isn't listed, reach out and we'll confirm.

Can it handle pump parts?

Yes. A full set of pump parts also fits with room for two bottles. Spectra, Medela, Elvie, Willow and most other brands. No adapters needed.

How long does a full cycle take?

Quick Wash takes 19 minutes, Deep Clean 36 minutes and Steam 10 minutes. Dry runs 45, 60, 75 or 90 minutes, your choice. Bottles are kept sterile for 72 hours with the lid closed.

How do you install it?

You do not. Push the hose onto the outlet on the back, drop the other end in the sink, fill the tank, plug in.

How many bottles can it hold?

Clean Max holds at least six bottles, whatever their shape or size. Up to eight depending on the bottle.

What modes does it have?

11 cycle combinations. Four dry lengths. 29 ways to run it. Choose Quick Wash, Deep Clean or no wash, then switch Steam and Dry on or off.

How loud is it?

Clean Max is under 50 dB.

Can I open it mid-cycle?

Yes. Lift the lid and Clean Max pauses safely. Close it and the cycle resumes.

Tablets & accessories

Does it need special detergent?

Yes. Clean Max needs Super Clean™ washing tablets. Other detergents foam, foam damages Clean Max, coarse powder clogs the jets, and both void the warranty. Use 1 tablet per wash.

Are the tablets safe for babies?

Super Clean™ washing tablets are safe for baby items and 100% plant based. Triple enzyme formula, no added fragrance, residue free, low to no foam.

How much does it cost per wash?

$0.20 per wash. A box of 120 tablets lasts roughly 2 months at 2 washes a day.

Can I use regular dish soap?

No. Regular detergents produce too much foam and leave residue. Only Super Clean™ washing tablets are compatible with Clean Max. Anything else voids the warranty.

How often do I replace the HEPA filter?

Every three months. Looks grey? Swap it. Clean Max's round filter is HEPA H13 and keeps the drying air clean. $25 for a pack of 2, roughly 6 months.

How do I descale Clean Max?

Drop one descaling tablet in the tank, run Deep Clean, then a plain-water Quick Wash. About 55 minutes, monthly, or every 2 weeks with hard water or white spots.

Delivery & stock

How fast is delivery in Singapore?

Fast dispatch from a warehouse in Singapore. Delivery is free on every order.

Is delivery really free?

Yes. Delivery is free on every order in Singapore, with no minimum.

What is your return policy?

Sealed and unused? Return within 30 days of delivery. Opened washing tablets and HEPA H13 filters can't come back. Already used your machine? Contact us and we'll look at your case. Anything faulty is covered by your warranty rather than returns.

Do you ship internationally?

We currently ship within Singapore only. We're working on expanding to more markets.

Is it ever out of stock?

We keep local warehouse stock in Singapore. If a product is temporarily unavailable, you can join the waitlist on the product page and we'll notify you the moment it's back.

Warranty & service

What does the warranty cover?

1-year warranty covering manufacturing defects, mechanical failure and electrical faults. For a confirmed manufacturer defect, we make it right.

When does my warranty start?

You choose at registration: your purchase date if you're using your machine, or your estimated due date if you're still pregnant. If your baby arrives early, message us and we'll move the start date.

Can I extend the warranty?

Yes. Add a 2nd year for $40, for 2 years total. Buy it with your order or within 30 days of purchase. After that it can't be bought.

How do I make a warranty claim?

Email us or ask nuviebaby with your order number, serial number and photos or a short video. We'll confirm the defect and make it right.

What voids the warranty?

Using non-nuviebaby tablets or detergents, physical damage from drops or misuse, and normal wear on consumable parts (filters, tablets). Your machine itself is covered for defects.

How do I register my warranty?

Register on our warranty registration page with your serial number (on the back of Clean Max), purchase date, where you bought it, and your baby's estimated due date or birthday.

Compatibility

Which bottle brands are compatible?

Avent (Philips), Dr. Brown's, NUK, Haakaa, Willow, Nanobébé, Pigeon, Tommee Tippee, MAM, Comotomo, Hegen, and most others. Wide-neck, standard, and anti-colic all fit.

Does it work with breast pump parts?

Yes. Full compatibility with Spectra, Medela, Elvie, Willow, Hegen, Shapee and most other pump brands. Flanges, valves, membranes, bottles, connectors. A full set of pump parts also fits with room for two bottles.

Can I wash pacifiers and teethers?

Yes. Small items go in the Upper Tray. Pacifiers, teethers, small cups, and sippy cup parts are all fine.

Does it fit wide-neck bottles?

Yes. Clean Max holds at least six bottles, whatever their shape or size.

What about glass bottles?

Yes. Clean Max is safe for every bottle material, including plastic, PPSU, glass and silicone.

Safety & certifications

Is the steam sterilisation effective?

Yes. Steam sterilisation kills 99.9% of bacteria. It runs for 10 minutes at 100°C. No chemicals, no UV, no residue.

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