Refund policy

Returns & Refunds Policy

We want you to love your nuviebaby products.
If something isn’t right, we’re here to make it right.

Returns for Unopened Items

We accept returns of new, unopened products within 30 days of delivery. To be eligible, the item must be:

  • In original, unused condition

  • In its original, sealed packaging

  • Accompanied by proof of purchase

Return postage is at your own cost. Refunds are issued to the original payment method once the product is received and inspected.

To start a return, please contact us at support@nuviebaby.com. Items returned without contacting us first will not be accepted.

 

Defective or Damaged Products

If your machine arrives with a manufacturer defect or experiences an issue under normal use, we’re happy to provide a free replacement in accordance with our warranty. Please contact us immediately at support@nuviebaby.com with your order details and a description of the issue.

 

Warranty Coverage

All nuviebaby machines come with a 1-year limited warranty covering faults or defects. Register your warranty any time, there’s no deadline. You choose your own start date at registration.

👉 Register your warranty at:
nuviebaby.com/pages/register-your-warranty

 

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5 to 7 business days. Processing times may vary depending on your bank or credit card provider.

If more than 10 business days have passed since your refund was approved, please contact us at support@nuviebaby.com.

 

Non-Returnable Items

We do not accept returns on:

  • Used or opened products

  • Opened washing tablets and HEPA filters, sealed for safety and hygiene. Unopened consumables in original sealed packaging can be returned within 30 days like any other item.

Questions?

We’re here to help.
📧 Reach out any time: support@nuviebaby.com