If it's not the right fit, we'll figure it out.
Most issues have a faster fix than a return. Reach out and we'll work it out together.
Talk to us first
Most issues we see have a fix that's faster and easier than a return. Email support@nuviebaby.com or ask nuviebaby before anything, and we'll work it out together.
Sealed and unused, within 30 days
If your machine is sealed and unused in its original packaging, you can return it within 30 days of delivery. Email or message us and we'll send you the return address. Return postage is at your own cost.
Opened washing tablets and HEPA H13 filters can't come back, sealed for safety and hygiene, no exceptions. Unopened consumables in sealed original packaging are fine to return within 30 days.
Already used the machine?
This is case-by-case. We don't promise an automatic refund, but we look at every situation honestly. The faster you reach out, the more we can usually do. Most of the time it's a troubleshooting issue we can fix with descaling tablets, a replacement part, or walking through a warranty repair.
How returns work
Once we receive the returned item and confirm its condition, your refund processes within 5 to 7 business days back to the original payment method. Faulty machine? That's covered by your 1-year warranty, not returns. See the warranty policy.
