Warranty policy
The full details of what your nuviebaby warranty covers, what it doesn't, and how to use it.
nuviebaby Warranty Policy
1. Standard Coverage
Every nuviebaby Clean and nuviebaby Clean Max comes with a 12-month manufacturer's warranty from your warranty start date. Coverage applies to manufacturing defects and functional failures under normal household use.
2. Your Warranty Start Date
You choose your warranty start date when you register.
- Already using the machine? Choose your purchase date. Coverage begins from when you bought it.
- Still expecting? Choose your estimated due date (EDD). Coverage begins from your EDD, so warranty time isn't wasted before you start using the machine.
- Due date already passed by the time you register? Your warranty starts from your purchase date.
3. If Your Baby Arrives Early
Babies don't always arrive on schedule. If yours comes before your due date, email us at support@nuviebaby.com with your registration details and we'll update your warranty start to the actual birth date so coverage lines up with when you're using the machine.
4. Warranty Registration
Register your warranty so we have your machine on record. You'll need your serial number (on the label at the bottom of the machine), your purchase date, and your order details.
Registration is required for any warranty claim. If you didn't register at the time of purchase, you can still register later. Late registrations follow the same start date rules in section 2 above.
5. Extended Warranty
You can add an extended warranty plan at the time of order or within 30 days of purchase. After 30 days, extended warranty is no longer available.
- +1 Year Extension: total coverage of 2 years from your warranty start date
- +2 Year Extension: total coverage of 3 years from your warranty start date
Extended warranty runs continuously from the same warranty start date as your standard coverage.
6. What's Covered
- Manufacturing defects in materials or workmanship
- Component failures under normal household use, including the diaphragm pump, flowmeter, water temperature sensor, control board, and heating element
- Functional failures in the wash, sterilise, dry, or store cycles
7. What's Not Covered
- Damage from misuse, drops, or use outside the user manual's guidelines
- Damage from use of non-approved detergents or accessories
- Cosmetic wear over time
- Damage from unauthorised modifications or repairs
- Damage from hard water scaling where regular descaling has not been performed
- Commercial or non-domestic use
8. Claim Process
- Contact nuviebaby support at support@nuviebaby.com with your registered email and a description of the issue.
- Our team will assess the issue using fault code references and direct dialogue, usually within 1 to 3 business days.
- If a manufacturer defect is confirmed, we'll make it right.
The replacement unit carries the remaining warranty term from your original warranty start date.
9. Local Service
All warranty service and support is handled locally in Singapore. We'll make it right on a confirmed manufacturer defect.
10. Proof of Purchase
All warranty claims must be accompanied by valid proof of purchase showing the purchase date, product model and serial number, and the authorised retailer or marketplace.
11. Policy Revisions
nuviebaby may revise this warranty policy at any time. Revisions will not retroactively affect previously registered warranties.
