Registration comes first, then contact our team with photos or video of the issue.
Registration is required before you can make a claim, so register your machine as soon as you can.
For a confirmed manufacturer defect, we make it right. Our team decides on your individual case, made from photos or video of the fault you send us, and it is not a choice you make yourself or an entitlement to a particular outcome.
We do not collect the faulty unit. Nothing is picked up and nothing needs to be sent back.
A part that arrives wrong or damaged out of the box is replaced with no argument, as standard service on a new machine.
On nuviebaby Clean Max, a part you break later is a purchase, not a warranty claim, and is sold on our website. There are no spare parts for nuviebaby Clean.