Note any error code before you switch your machine off.
Error codes. 5 beeps, the cycle stops, the lights go out and the code stays on the display.
| Code | What it is | What to do |
|---|---|---|
| E1, E2 | Temperature sensor | Hold Power/Play for 2 seconds to try again. If the sensor reads normally the cycle carries on. If the code comes back, the machine drains and switches off. Contact our team. |
| E4 | Fan | Hold Power/Play for 2 seconds. The machine drains and switches off. Contact our team. |
Other symptoms.
| Symptom | What to do |
|---|---|
| No Water icon, 5 beeps | Fill the tank, then tap Power/Play |
| A button does nothing | Mode buttons only work before a cycle starts. 2 beeps means it is draining, wait for it to finish |
| Bottles still dirty | Run Deep Clean, space items out, use 1 Super Clean™ washing tablet per wash |
| Bottles still wet | Choose a longer Dry setting |
| White spots on bottles | Descale, then switch to distilled or RO water |
| Foam or bubbles | Run Quick Wash empty with no tablet until it clears |
| Rattling during a cycle | Stop and space the load out |
| Will not start | Seat the lid fully, then tap Power/Play |
| Water not draining | Check the hose is not kinked and sits below half the machine's height |
| Will not switch on | Hold Power/Play for a full 2 seconds |
If none of this fixes it, contact our team. Do not take the machine apart.
no error code table or dedicated troubleshooting section is documented for Clean (v1) in the owner document.
The following symptoms and fixes are documented as identical maintenance facts on both machines:
| Symptom | What to do |
|---|---|
| Bottles still dirty | Run Deep Clean, space items out, use 1 Super Clean tablet per wash |
| White spots on bottles | Descale, then switch to distilled or RO water |
| Foam or bubbles | Only use Super Clean tablets; other detergents foam and can damage the machine |
To reset the machine, pause it, then press and hold Power until the Power button greys out. The machine drains, and switches itself off once the drain finishes.
If none of this fixes it, contact our team. Do not take the machine apart.