Warranty

Your warranty starts when your baby is due.

Every nuviebaby Clean comes with a 1-year manufacturer warranty that begins on your estimated due date. If your baby has arrived, it starts from the birth date.

Warranty options

Your warranty options

Start with the standard 1-year cover. Extend it if you want longer protection.

Standard
Included
1 year from your due date. Covers manufacturing defects. Free pickup and replacement in Singapore.
Extended +1 Year
$35
2 years total coverage. Same terms, longer protection.
Best value
Extended +2 Years
$60
3 years total coverage. Best value for long-term peace of mind.
Coverage

What's covered. What's not.

Covered
  • Manufacturing defects
  • Mechanical failure under normal use
  • Electrical faults not caused by the user
  • Free pickup and replacement in Singapore
Not covered
  • Damage from non-nuviebaby tablets (voids warranty)
  • Physical damage such as drops or cracks
  • Normal wear items (HEPA filters, tablet residue buildup)
Claims

How to claim

Straightforward. Fast. Real people on the other end.

  1. 1
    Register your warranty
    Takes 2 minutes. If you already registered, skip this step.
  2. 2
    Contact us
    Email support@nuviebaby.com or WhatsApp with your order number and serial number.
  3. 3
    We confirm the defect
    We arrange free pickup in Singapore, or advise on next steps for Malaysia.
  4. 4
    Replacement dispatched
    Within 2 business days of collection.
Quick links

What do you want to do next?

Register your warranty
Takes 2 minutes. Protects your machine from day one.
Register now
Check your warranty status
Look up your registration and see your coverage dates.
Check status
Read the full warranty policy
All the details, in plain language.
View policy