Manufacturing defects, covered. Free pickup and replacement in Singapore.
The warranty covers manufacturing defects in materials and workmanship. If a mechanical fault shows up because of how the machine was built, it's covered. In Singapore, confirmed defects get free pickup and a replacement unit sent to your door.
Standard 1-year warranty is included with every machine. Add 1 or 2 more years for complete coverage.
Your warranty starts on your estimated due date, not the day you bought it.
Order the machine weeks or months before baby arrives and you still get the full warranty period from the day you actually start using it. Pre-order parents get every day of coverage they paid for.
Register your warranty after purchase with your serial number and EDD. Extended warranty purchases are linked automatically.
What parents actually ask us about warranty.
Short answers to the questions that come through our inbox most often.
When does the warranty actually start?
On your baby's estimated due date, not the purchase date. Buy the machine months before baby arrives and your full warranty period still begins when you actually start using it.
What's the difference between the 1-year and 2-year extension?
The 1-year extension adds one year on top of the standard warranty, giving you 2 years total from EDD. The 2-year extension adds two years, giving you 3 years total. The 2-year is $60 versus $70 for two consecutive 1-year extensions, so it's better value if you want longer cover.
How do I register my warranty?
You'll get a warranty registration email after purchase. Complete the form with your serial number and your baby's estimated due date. Extended warranty purchases are linked to your registration automatically.
How do I make a warranty claim?
Email us at hello@nuviebaby.com with your serial number, your registration details, and a short description of the issue. In Singapore, we arrange free pickup and send a replacement unit. The whole process is handled locally.
Can I transfer the warranty if I sell or gift the machine?
The warranty is tied to the original purchaser and registration. If you're gifting the machine, register it under the recipient's details from the start so cover stays intact.
Does the warranty work outside Singapore?
Free pickup and replacement is Singapore only. We can't service machines taken overseas. If you move, get in touch and we'll talk through what's possible.
Can I buy the extended warranty later?
Extended warranty is best added at checkout with your machine. If you missed it, email us within 30 days of your original purchase and we'll help you add it to your order.
